TouchPointCare ™
TouchPointCare ™

ActiveCare is an independent living care company specializing in creating products and home care services that help seniors remain active. ActiveCare’s call center uses TouchPointCare software for remote patient monitoring and education, and to support their case management efforts.

Advocate Healthcare, (IL) one of the nation’s top health systems, uses TouchPointCare’s “Care Transitions” program; providing remote patient monitoring and education to recently discharged heart failure patients, and now are implementing a program to follow patients being discharged to home health agencies and skilled nursing facilities.

Astra­Zeneca used TouchPointCare’s system for a Latino Diabetes clinical study using Spanish and English IVR options for patient monitoring and education.

Cantata Adult Life Services, (IL) offers a full array of adult life services including independent care, rehabilitation and skilled nursing care, homecare and much more. Cantata is using TPC in a variety of different areas but one way is to manage the customer relations function for clients as they progress through various stages of care, with each stage including a client survey offering feedback and an opportunity for intervention.

Community Home Health Services (IN), has implemented an IVR Telehealth program for their Network to monitor discharged patients.

Interactive Voice Response (IVR) asks questions to gather patient self-reported data and to deliver educational messages. Branching logic enables real time delivery of follow-­up questions and education based upon each patient’s specific responses. The collected data is monitored by an RN for follow­up as needed.

The benefits of their IVR Telehealth are:

• Early intervention for symptom management

• Reminders for patients in following plan of care

• Opportunity to speak with an RN regarding questions about their disease or any symptoms they are experiencing

What patients say about the Community Health network IVR Telehealth Program:

“I have a lot of weight changes and a phone call catches it quickly and kept me out of the hospital.”

“For 2 months now I haven’t raced to the hospital because of this. I am learning changes I can make here at home. I wish it wouldn’t end.”

Community Home Health & Hospice (WA) chose to use TPC in 2011. Convinced of the benefits of telehealth, but disillusioned with the high cost of traditional monitors and expensive equipment, Audrea Tompkins, Telehealth Coordinator led the search that led CHHH to use TouchPointCare. They phased out their monitors and now use TouchPointCare exclusively for “staying in touch” with their patients.

Dignity Health (CA, AZ) has implemented the Cell Tech DM program using TouchPointCare’s SMS/Text messaging. Cell Tech DM is a diabetes self­management research study developed by doctors at St. Joseph’s Hospital and Medical Center. This research study is designed to help people dealing with diabetes to adopt better health habits.

Glaxo­Smith­Kline used TouchPointCare to manage the data collection efforts for a migraine clinical study using IVR. Subjects called into an automated line to report various symptoms at different points of their day and responded to a series of branching logic questions.

Kindred Healthcare Home Health locations use TouchPointCare for traditional telehealth phone monitoring, focusing on heart failure, COPD and diabetes patients.

LHC has implemented a full range of Disease Management (DM) programs that are complimented by their post­-admission and post-­discharge follow up calls.

Loyola University Medical Center is one of Chicago’s premier academic medical centers. Loyola has been using TouchPointCare for many years to stay in touch with several different patient groups such as HME-­Oxygen patients and post discharge rehabilitation patients.

Sysmex is a global leader in the healthcare laboratory diagnostics marketplace and is using TouchPointCare to “stay in touch” with Field Service Representatives using both text and IVR for interactive messaging and communication.

United Home Health (MI) has their patients with different chronic conditions like heart failure and COPD call into a toll­-free number each morning for remote monitoring. If the patients don’t call in, the system automatically calls them back at noon to increase compliance.

VHA/Concentrus operates hundreds of stores across the country selling pre-­paid mobile phone and other communications equipment and plans. TouchPointCare provides the IVR and texting support for nation­wide marketing initiatives.

Visiting Angels is a national network of private duty home care agencies. Multiple Visiting Angels agencies, along with other private duty agencies use TouchPointCare. They use TPC primarily for more sophisticated caregiver documentation done in conjunction with their traditional time & attendance calls. In addition, some have set up inbound call lines for caregiver applicant screening.

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