COVID-19 Update – TouchPointCare’s Partners Providing Services for State and Local Officials

COVID -19 – TouchPointCare’s partners are reaching out to local and state officials to offer support and services in lieu of COVID-19 concerns. As an example, local residents can call into a custom build toll free inbound IVR number to access a COVID-19 “hotline” telephonic survey or click on a link like the one below, which can easily be added to a webpage to access a COVID-19 risk assessment survey. https://www.touchpointcare.net/survey/daa/16551

To help with your message, here are some key features:

• Survey itself is configurable and can be customized in minutes
• Alerts can be set on any question
• A question can be set up that allows this person to be scheduled for a “live call back” which would automatically be set up for a secure video consult
• This survey is done as a “named” survey which creates a participant record that the system can then follow up with to check up on them via sms or IVR
• This survey example is online but could be converted to an automated call in any language
• Reports are both participant specific but also aggregated for statistical review
• In addition, once people are identified as “Patients under Investigation” TPC can help with patient monitoring using traditional RPM strategies