One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
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Reference Letter
Home Care Health Services,
Home Care Health Services, Inc.
March 17, 2006
This letter of reference is to express our reasoning for choosing TouchPointCare when our agency first started contemplating a telehealth program. We had much to consider with the decision but the main three reasons TouchPoint Care was the best choice are as follows. First, TouchPointCare already had a library of question however we could alter and add to the library as we so desired to best meet the need of our patient population. Secondly, TouchPointCare allowed us a choice in how our phone calls were handled (we could make them ourselves or TouchPointCare could make them for us). Finally, the price was attractive and there was a price break if the agency chose to make the calls from our own office.
I appreciate all your help with the program and all the support you have given to our agency. I look forward to our continued working relationship in this matter.
Sincerely,
Yvonna Fields, RN
Vice President of Administration
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