Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
Read MoreWatch Video TestimonialPhone Monitoring vs. Telemonitoring
Monitor all your patients or a small per cent
TouchPointCare Phone Monitoring vs. Telemonitoring
According to the definition above, Telemonitoring requires “electronic information processing technologies” to transmit data collected from a device connected to a patient to a provider. By this definition Telemonitoring requires electronic monitoring devices capable of this type of transmission.
The TouchPointCare version of Phone Monitoring, on the other hand, uses the patient, themselves, to transmit the data collected by a monitoring device connected to the patient Easy to use and low cost scales, blood pressure cuffs, glucometers and other devices are available at most drug stores and major consumer retail stores. The patient simply responds to a question asked of them. The data collected is the same. The transmission is the only difference.
Further, the TouchPointCare system enables the gathering of a much broader array of data through a customizable set of questions and an interactive session with the patient. This more robust set of data gives the health care provider more information with which to make treatment decisions.
