Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
Read MoreWatch Video TestimonialTelehealth Definition
Phone monitoring & telemonitoring
Telehealth definition (excerpted from www.medqic.org)
Home telehealth is the remote care delivery or monitoring between a healthcare provider and a patient. There are two types of telehealth: phone monitoring (scheduled encounters via the telephone) and telemonitoring (collection and transmission of clinical data through electronic information processing technologies). Quality Improvement Organizations (QIOs) assist home health agencies in implementing and utilizing telehealth as a tool to help reduce acute care hospitalization.
Telemonitoring (excerpted from www.medqic.org)
“Unlike phone monitoring which requires only phone communication between the health care provider and patient/care giver, telemonitoring requires the use of technology and equipment. Telemonitoring includes the collection of clinical data and the transmission of such data between a patient at a distant location and a health care provider through electronic information processing technologies”.
Phone Monitoring (excerpted from www.medqic.org)
“Phone monitoring is the most basic form of telehealth. Phone monitoring is the scheduled remote care delivery or monitoring in which scheduled patient encounters via the telephone occur between a health care provider and a patient or care giver. Phone monitoring does not use electronic information processing technologies.”
