VNA of Cleveland is one of the largest and most respected home health agencies in the United States and chose TouchPointCare as a cost effective and clinically valuable alternative to more expensive equipment based telemonitoring. Their decision to implement TouchPointCare came after years of using telemonitoring equipment without believing they were receiving a positive return on their investment (ROI). After reviewing literature from CMS and other research indicating that phone monitoring provides similar clinical benefits at lower costs, VNA chose TouchPointCare and began using the system in June, 2008.
Read MoreWatch Video TestimonialHow it Works?
TPC has developed a service that helps eliminate the added costs of Medicare compliance and frees up a supplier's resources to focus on revenue generating activities. We will contact your customers on whatever frequency you desire to confirm and verify pertinent data. All contact and all changes are recorded in a SQL Server database hosted on the Internet. All data and reports are available 24/7. In the event of an audit the data is always and immediately available to document contact with your customers.
- Customer demographic data and prescribed DME data are uploaded into the TPC DME system.
- The TPC Call Center contacts each customer via the telephone and interactively documents:
- Contact name and relationship
- Current Address
- Current insurance carrier
- Current physician
- Current prescribed equipment in use
- Any equipment problems
- Each completed contact and attempt is recorded and reported by the system.
- Each change to current status is recorded and reported.
- Each equipment problem is recorded and reported
Variance report data keeps billing information accurate and up to date.
Medicare audit data is available on-line, 24/7.
All data is gathered and stored on secure, HIPPA compliant, servers with full back-up and recovery.
TouchPointCare DME pricing is “per call” with unlimited reporting and analysis.
You decide the call frequency per customer and manage your monthly costs.
