Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
Read MoreWatch Video TestimonialHow it Works?
The TouchPointCare system focuses on the creation and execution of a TouchPoint.The creation of a TouchPoint consists of four basic steps.
TouchPoint Creation Steps
Step 1: Establish unique Groups of patients based upon disease e.g. CHF, COPD, Diabetic or any group characteristic the provider decides upon.
Step 2: Create a custom Question Series for each Group. Use our template with over 400 questions or simply add your own.
Step 3: Define the Thresholds, if any, for each Question Series. Each Threshold is monitored by the system and when a question answer crosses a Threshold an alert is e-mailed directly to the provider.
Step 4: Build a contact Schedule for each patient in a Group. The Schedule is completely customizable by the provider for each patient.
A completed TouchPoint is a custom Question Series for a specific Group with defined Thresholds and a unique schedule for each patient.
To execute a TouchPoint simply choose the technology option that is best for you and the patient.
TouchPoint Execution Options
| Live Agent | IVR | Internet | |
|---|---|---|---|
| Outbound Call | x | ||
| Inbound Call | x | x | |
| Direct Patient Input | x |
You can even outsource the Call Center activity to TouchPointCare and we\'ll handle the TouchPoint execution for you.
When individuals engage in these virtual visits, (over the phone or via the internet), they report their symptoms, measurements or compliance to their prescribed program and answer customized questions pertaining to their health status. Internet connected biometric devices can be utilized that store and then forward measurements over the Internet directly to the TouchPointCare database, or the simplest is to have patients report their own measurements directly over the phone. Results are available to providers or other individuals (designated by the participant), via the Internet. If any of the participant\'s reported responses exceed predetermined parameters, specific protocols are initiated which include immediate notification of the provider/caregiver or instructions for the patients to call their physician. TouchPointCare will route information to the primary provider and any other individual the participant may designate.
The TouchPointCare system focuses on the creation and execution of a TouchPoint.The creation of a TouchPoint consists of four basic steps.
TouchPoint Creation Steps
Step 1: Establish unique Groups of patients based upon disease e.g. CHF, COPD, Diabetic or any group characteristic the provider decides upon.
Step 2: Create a custom Question Series for each Group. Use our template with over 400 questions or simply add your own.
Step 3: Define the Thresholds, if any, for each Question Series. Each Threshold is monitored by the system and when a question answer crosses a Threshold an alert is e-mailed directly to the provider.
