Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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One system, multiple uses
TouchPointCare provides an inexpensive and simple-to-use system for data collection, trending, and reporting. It enables providers to improve their quality of services while reducing costs.
TouchPointCare's low-cost telehealth solution avoids the high costs of traditional monitoring equipment. It allows easy entry for providers to add it to their suite of health care services. With no investment for providers, TouchPointCare's technology makes it possible for them to offer remote monitoring for chronic care patients.
Low Cost, Private Label
TouchPointCare's product enables providers to set up their own private label. It allows providers' participants to furnish their data over the phone or via the web - they hear or view only the provider-branded service.
Using TPC´s technology, which is invisible to participants, they report their symptoms, measurements, or compliance to their prescribed program. They do so via three primary means: over the phone speaking to a live person who records their results, over the phone via Interactive Voice Recognition (IVR) or via the internet. If any response exceeds predetermined thresholds, specific protocols are initiated, such as immediate notification of the provider/caregiver or instructions for the patients to call their physician.
Consistent Contact
No expensive monitoring equipment. No capital investment required by the provider. TouchPointCare is setting the standard for telehealth, using technology to lower costs, enabling the chronic care patients of providers to live independently with quality care.
For more technical information on how our software works, click here. For more specific information on how TouchPointCare's technology is used by one of the five healthcare providers, click on one of the sidebars on this page - Home Health Care, Case Management, Physicians, and Residential/Long Term Care - and view the short presentation for each.
