Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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TouchPointCare offers physicians an easy and flexible method to "stay in touch" with patients that could be...
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Remote Monitoring
TouchPointCare equips physicians with the capability to offer remote care management and monitoring services to their patient base to meet the following goals:
- Improve quality care through improved assessment and monitoring capabilities.
- Improve ability to triage patients and reduce clerical burden on clinical staff through practice specific algorithms easily accessed directly by patients.
- Reduce current operating costs.
- Create a new revenue stream.
- Enhance and embellish current service offerings with new value added features.
- Increase patient satisfaction and sense of security.
Triage
In addition to remote monitoring, TouchPointCare offers triage services available to physicians who want to increase efficiency in their practice. Practices where nurses and doctors spend a great deal of time on the phone with patients collecting information on their symptoms can utilize TouchPointCare for data collection purposes. Most patient calls to describe symptoms involve about twenty or so common diagnosis. When patients call in, they identify their concern, and the pre-determined algorithm is initiated. Physicians can choose to have calls answered by live agents, or choose to use our Integrated Voice Response (IVR) system in which the physicians own voice can be recorded to "ask" the patients each of the triage questions.
At the conclusion of each call, the patient is instructed on how the practice will get back to them to discuss their symptoms and provide education and direction for treatment options.
Physician practices generally have two primary reimbursement methods: fee for service or capitated rates:
- Fee for service: TouchPointCare services can eliminate unnecessary visits, enhance productivity and make your practice more efficient. By integrating a telehealth solution into their practice as a quality and cost efficiency tool, physicians can increase income and patient satisfaction. In addition, physicians can offer this service as an extension of their practice to some patients who will gladly pay for the increased safety and security home monitoring can provide.
- Capitated reimbursement: Physicians who are looking for methodologies to reduce unnecessary office visits as well as lower cost alternatives for monitoring a patient's health status and are turning to telehealth options. TouchPointCare offers such solutions.
