Situation

A patient with diabetes might be asked to utilize home monitoring equipment and provide feedback to the system for several vital statistics that help them self-manage their disease, (glucose, weight, blood pressure, etc). This would be accomplished by having a patient call in on a toll-free line, receive a pre-set call from TouchPointCare's call center or respond to a series of questions through the internet by entering information via a "Branded" practice web page. After a greeting or message from your office, they would identify themselves with a user name and security password. In addition to vital measures and statistics being collected, this patient might be asked a series of questions to ensure compliance with their prescribed treatment plan, (medication, diet, exercise, etc). This patient might also receive pre-scheduled inbound calls for compliance reminders or educational messages designed specifically for them, either to help them better understand their disease or condition, facilitate their participation in disease or care self-management, or simply to offer encouragement. Again, these calls would begin with an introduction from your office along with instructions on proceeding with the call, (that they may bypass after becoming familiar with the process).