One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
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High touch, low-cost, post discharge, compliance and disease management solutions.
The TPC system can be used by health systems to reduce unplanned readmissions. We enable you to create postacute care stategies to collect and manage data from patients and their postacute providers. Our data driven approach is flexible, robust and cost effective. Areas of experience include:
Home Health Care – please go to Home Health Care on our Solutions page
Postacute Care CoordinationHealthcare reform is implementing readmission penalites on health systems beginning in 2012. Collecting and managing discharged patient data is a new frontier for most hospitals. TouchPointCare has worked with all of the postacute care providers over the past five years to develop the most robust and flexible tool in the industry.
Timely and thorough follow up can help reduce re-hospitalization, improve patient satisfaction, reduce patient stress and improve overall quality of care. Coordination of this data between the various postacute providers becomes critical in the new reform environment.
Tight budgets and limited staff can make these programs difficult to implement. TPC provides a cost effective system that facilitates gathering and managing the data from any or all postacute providers about each individual patient.
Standard Question Series or algorithms can be customized to meet any type of discharge scenario for any provider. Our web based software system facilitates gathering patient data over the phone by a non-clinician abd via the Internet.
The clinical staff’s time is used to respond to those patients whose responses triggered a preset Alert. Rather than spending 80% of their time gathering or reviewing data that requires no action our system frees up the nursing staff to spend 80% of their time on the patients whose responses triggered an Alert.Disease Management Programs
All disease management programs know that 100% of their chronically ill patients are at some level of risk for being re-hospitalized or having an emergency episode. The challenge is how to cost effectively monitor 100% of the patients to reduce and manage that risk. Since few, if any, hospitals can afford to monitor all their at-risk patients, the decision on whom to monitor becomes a simple budgeting exercise that determines how many of the “highest risk” patients can be monitored with the DM budget. While numerous studies have shown the effectiveness of such monitoring, the opportunity to expand it to an entire census is severely restricted by both budget dollars and manpower.
If remote monitoring of 100% of at risk patients were cost effective the savings for hospitals would be staggering and the benefit to the patients would be incredible.
The TPC system changes the paradigm of Disease Management. We make the process of data collection simple and inexpensive…it can be done by clerical staff, volunteers or even third parties. Our web based software makes the “monitoring” by the clinical staff cost effective. The clinical staff’s time is used to respond to those patients whose responses triggered a preset Alert. Rather than spending 80% of their time gathering or reviewing data that requires no action our system frees up the nursing staff to spend 80% of their time on the patients whose responses triggered an Alert. The system also enables the clinician to graphically analyze a patient’s responses over time to spot negative trends and patterns.
And at our low cost the budget can stretch a lot further!
Opinion surveys – patients, physicians, and employees
American hospitals are in a very competitive business. Quality ratings provided by CMS, AHA and FAH enable the consumer of healthcare to be very selective in the hospital they choose.
The TouchPointCare data collection system allows a hospital a low cost way to easily survey the employees who deliver service and the patients who consume them. Survey data can be collected several ways. The surveys can be completed on-line, the patient/employee/physician can make an inbound call to respond to the survey questions or a call can be scheduled to contact them to collect the data.
Whichever method the hospital chooses to use they will have complete control over the questions asked and the data collected. All of the data collected is available 24/7 for analysis and reporting. By paying close attention to the data collected, hospitals will be better able to improve patient satisfaction, improve employee morale and improve the overall quality of care delivery.
