Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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The shift to a "data driven" approach to home health care is under way. CMS requirements, pay-for-performance, increased demand from an aging population and a reduced supply of health care professionals are just some of the factors in this home health care paradigm shift.
A "data driven" approach means that you proactively gather patient data regarding their well being, compliance, or satisfaction and then the health care professional uses this information to make treatment decisions. The home monitoring equipment industry is full of studies supporting the effectiveness of patient data gathering. Frequent and consistent data gathering enables earlier intervention, reduces emergency visits, and reduces days hospitalized.
The issue isn´t how you gather the data, rather, it is that you do indeed gather it. That is why TouchPointCare created the most cost effective data gathering system in the industry.
No expensive monitoring equipment is needed and no capital investment is required to get started:
- Data is collected by a non-clinician calling a patient on the telephone and asking them a series of questions. The caller can be an employee of the Provider or the calls can be outsourced to a third party.
- Patient answers are recorded in the system by the caller.
- Answers that exceed established thresholds trigger alerts for review by staff clinicians.
- All answers are stored in our database, hosted on the Internet, and are available for reporting and analysis 24/7.
- The Provider can create and ask any questions they want for any patient population and they can establish a unique contact schedule for each patient.
TouchPointCare is setting the standard for telehealth, using technology to lower costs. Home Health Care providers can help their chronic care patients to live independently with quality care.
For agencies looking for help with monitoring equipment for their patients, TouchPointCare is pleased to offer you a special discount on:
1. Digital blood pressure monitors
2. Digital scales
3. Rehab tools
Click on www.carekit.com/touchpoint/buykittouchpoint.html to order sizes to fit all your patients. They can start reporting to you right away! While you’re at the Carekit site, www.carekit.com, check out the complete line of self care kits for home care. Each CareKit meets or exceeds clinical guidelines, AMA health literacy standards and includes principles of behavioral science to make your patients successful at self care. Carekit users report significant improvements in outcomes: fewer hospital readmissions. Use the kits to educate referral sources on your agency’s quality care!