Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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Telehealth for everyone.
Select TPC Solutions for:
Participant
- Increased quality of life through improved self care and monitoring.
- Increased participant confidence and security.
- Improved and consistent communication with care giver and family.
Provider
- Increased quality of care through increased contact with participant
- Increased marketing and public relations opportunities to differentiate organization from marketplace.
- Decreased costs via efficiencies using telehealth technology in place of in-person visits.
Data Availability 24/7
Reports can be viewed online via a secure website to view individual or aggregate data. Under strict security controls family members and physicians can also have access to review responses for specific patients. Report examples include trended responses on participant compliance or vital sign measurements; or include facility wide reports indicating all participants and their respective responses and data input, highlighting those who first need attention.
Marketing Advantages
Acquiring and maintaining clients is important for every organization. TouchPointCare telehealth services are a value added service and can be used as a distinguishing factor for marketing purposes. Organizations can offer TouchPointCare services to patients being discharged or to individuals on targeted marketing lists. Every interaction a patient has through TouchPointCare services begins and ends with a message from your organization, thus building and contributing to your brand recognition and strength and deepening the relationship with your client. In addition to the loyalty generated as the relationship with the telehealth service continues, TouchPointCare provides a vehicle through which you can insert general "announcements". These announcements may be to announce new services, share news of interest or you can provide targeted messages for specific needs or issues.
