One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
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Situation
A study on diabetes might advertise potential participants to call into a toll-free number. Callers will respond to a series of questions regarding their condition, behavior or other factors. Potential participants will be screened to identify those participants who match the prescribed criteria. At the start of the study, participants might be asked to utilize home monitoring equipment and provide feedback to the system for several vital statistics that help them self-manage their disease, (glucose, weight, blood pressure, etc), and do so several times each day. In addition, participants might be asked a series of questions related to the objectives of the research study, to probe for any possible side effects or other symptoms, to ensure compliance with the study or to ask questions about related issues (medication, diet, exercise, etc).
Result
TouchPointCare's system will help identify study participants. It will also help guide them through study protocols, track daily vital sign measurements and report on any questions asked regarding signs or symptoms of their disease as well as record any possible side effects of treatment. Assessing these signs frequently can reduce the number of office visits required to assess efficacy and safety, and allow for faster decisions resulting in a product getting to market sooner and safely.
