One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
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Document Medicare compliance, improve billing data, lower AR days.
Durable Medical Equipment (DME) suppliers have an on-going challenge of meeting CMS compliance reporting requirements and the new National Patient Safety Goal. Suppliers must be able to document regular and consistent contact with their customers to confirm demographic, insurance and physician data as well as confirming that the equipment is in good working order and still be used by the customer. For those patients using oxygen equipment, Suppliers need to document their assessment of presence and use of smoke detectors, fire extinguishers and emergency escape plans.
The effort to comply is costly. A medium sized supplier needs a full time employee to manually monitor and document their compliance. If a supplier undergoes a Medicare audit the costs of gathering the data to prove compliance can be extensive. Obviously, the inability to document Medicare compliance requirements can be a very expensive problem for any DME supplier.
The TPC system helps you solve these performance managment issues:
- Prevent Fraud and Abuse
- Improve compliance - length of stay
- Document improved patient outcomes
- Collect data for value studies
- Address adverse event issues
- Improve patient data accuracy (and billing success)
- Address patient notification issues
- Identify and manage patient complaints
- Address patient safety concerns
- Patient satisfaction
