Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
Read MoreWatch Video TestimonialDME
Document Medicare compliance, improve billing data, lower AR days.
Select TPC Solutions for:
Durable Medical Equipment (DME) suppliers have an on-going challenge of meeting CMS compliance reporting requirements and the new National Patient Safety Goal. Suppliers must be able to document regular and consistent contact with their customers to confirm demographic, insurance and physician data as well as confirming that the equipment is in good working order and still be used by the customer. For those patients using oxygen equipment, Suppliers need to document their assessment of presence and use of smoke detectors, fire extinguishers and emergency escape plans.
The effort to comply is costly. A medium sized supplier needs a full time employee to manually monitor and document their compliance. If a supplier undergoes a Medicare audit the costs of gathering the data to prove compliance can be extensive. Obviously, the inability to document Medicare compliance requirements can be a very expensive problem for any DME supplier.
The TPC system helps you solve these performance managment issues:
- Prevent Fraud and Abuse
- Improve compliance - length of stay
- Document improved patient outcomes
- Collect data for value studies
- Address adverse event issues
- Improve patient data accuracy (and billing success)
- Address patient notification issues
- Identify and manage patient complaints
- Address patient safety concerns
- Patient satisfaction
