Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
Read MoreWatch Video TestimonialConsumer-Directed Health Plans
Solutions for managing at risk consumers.
Select TPC Solutions for:
- monitor chronic conditions to prevent hospitalization and emergency room visits
- encourage self-management which leads to better health
- educate and inform employees with long term illnesses such as diabetes
- promote wellness initiatives such as pre-natal programs to reduce complications during pregnancy and premature births
- monitor, encourage, and support compliance with rehab, wellness, and discharge plans
By actively monitoring at-risk members, health plans are able to reduce the need for hospitalization or emergency treatment thus helping to reduce costs in the healthcare delivery system. Through active engagement with members and their physicians, a health plan can help promote quality improvements and patient knowledge.
Lower expenditures by informed consumers who manage their health saves money for both the consumer and the health plan. Employers with healthy employees actively engaged in their own care management have more productive employees and lower premiums...it's a win, win, win! And at $0.85 (85 cents) per virtual visit.
The TouchPointCare system was designed as a low cost data collection and dissemination tool. Through the customizable Alerts functionality, participant responses that exceed unique thresholds generate e-mail Alerts to the insurer. This "management by exception" lets the health plan gather data from as large an at-risk population as desired. Skilled clinicians need only respond to those participants whose responses triggered an Alert. The TPC system also makes the data collection as flexible as possible. Health plans, employers, employees and physicians can collaborate on which of several ways to best communicate...from the low tech telephone to high speed Internet.
- Participants can receive a phone call from a live agent to answer questions and receive information
- Participants can place phone calls to a live agent or an IVR system to answer questions and receive information
- Participants can go on-line and answer questions and receive information over the Internet
