One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
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Solutions for managing at risk consumers.
- monitor chronic conditions to prevent hospitalization and emergency room visits
- encourage self-management which leads to better health
- educate and inform employees with long term illnesses such as diabetes
- promote wellness initiatives such as pre-natal programs to reduce complications during pregnancy and premature births
- monitor, encourage, and support compliance with rehab, wellness, and discharge plans
By actively monitoring at-risk members, health plans are able to reduce the need for hospitalization or emergency treatment thus helping to reduce costs in the healthcare delivery system. Through active engagement with members and their physicians, a health plan can help promote quality improvements and patient knowledge.
Lower expenditures by informed consumers who manage their health saves money for both the consumer and the health plan. Employers with healthy employees actively engaged in their own care management have more productive employees and lower premiums...it's a win, win, win!
The TouchPointCare system was designed as a low cost data collection and dissemination tool. Through the customizable Alerts functionality, participant responses that exceed unique thresholds generate e-mail Alerts to the insurer. This "management by exception" lets the health plan gather data from as large an at-risk population as desired. Skilled clinicians need only respond to those participants whose responses triggered an Alert. The TPC system also makes the data collection as flexible as possible. Health plans, employers, employees and physicians can collaborate on which of several ways to best communicate...from the low tech telephone to high speed Internet.
- Participants can receive a phone call from a live agent to answer questions and receive information
- Participants can place phone calls to a live agent or an IVR system to answer questions and receive information
- Participants can go on-line and answer questions and receive information over the Internet
