One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
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Visiting Angels
Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system for caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all long term insurance, audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
Loyola Medical Center
Based in the western suburbs of Chicago, Loyola University Health System (LUHS) is a nationally recognized leader in providing specialty and primary health-care services and in conducting groundbreaking research in the treatment of heart disease, cancer, organ transplantation and neurological disorders.
LHC Group
LHC Group is one of the largest home healthcare companies in the country. Through their centralized call center they use the TouchPointCare system to contact all of their patients. They make extensive use of the TPC Participant Interface to automate the entire data entry process.
Lexington Health Care
Lexington Health Care nursing and rehab facilities offer a full spectrum of short to long-term nursing and rehabilitation services. Lexington uses TouchPointCare to survey subacute patients for satisfaction and follow up care.
Home Care Health Services
Home Care Health Services (HCHS) is a large home health agency based in Pikeville, KY, serving much of eastern Kentucky from multiple locations. HCHS is using TouchPointCare with three different patient populations; Cardiac, Wound Care and Respiratory. Sharon Branham, their CEO had this to say: “TouchPointCare provides a wonderful opportunity to not only enhance the care that we are already providing but it opens up so many other possibilities. The probability of decreasing
re-hospitalizations, and giving those patients that we choose to bring into this program another opportunity to have that additional “reaching out” to them to assist them in managing their medical needs as well as giving us that immediate feedback and improving of patient satisfaction with our services has tremendous opportunity for us in our rural area to enhance our care.” HCHS has chosen to manage all inbound and outbound calls internally with their own staff.
Health123 Management
Health123 Management, based in Salt Lake City, Utah designs and makes available group health related products and services nationwide, which are administered by experienced Third Party Administrators (TPAs) and other health related organizations. They chose TouchPointCare for its ability to reach and manage employee healthcare communication, both monitoring and education using TouchPointCare’s unique multi-modal platform.
Health Contact Partners - Wheeling, IL
Health Contact Partners, Inc. (HCP), offers around the clock call center services which include a Nurse line, Customer Service, inbound and outbound surveys and assessments, consulting and more!
Located in Wheeling, Illinois, HCP’s management team continually drives its service excellence by its commitment to personal development, training, and motivation for our managers and team members.
Our performance capabilities are enhanced by our world-class phone system provider, Avaya, with the Definity Call Center Phone system and FOCAL PRI’s, data T-1, and telecommunications services. HCP's top management staff combines over 35 years of call center experience.
Glaxo Smith Kline
GSK, the research-based pharmaceutical company, is using TouchPointCare's software for clinical trials. Migraine participants call a toll free number, and responding to the automated and interactive voice recognition system, answer a series of questions about their experience and symptoms. What's more, depending upon their responses, they are automatically called back at a later time to answer additional questions.
Fonemed Care Transitions Program
Fonemed, an international call center announced they have chosen TouchPointCare software to manage their new Care Transitions program designed to help hospitals reduce readmissions from their discharged patients. The program is based on the findings of various CMS sponsored programs that are summarized by the 4 Pillars of Care Transitions. The program begins with an initial coaching call followed by a combination of additional "touchpoints". These additional touchpoints, depending on the capabilities of the patient, include live calls, interactive voice recognition, texts, emails, and videos, all from the TouchPointCare platform.
Family Home Care
Community Home Health & Hospice
Community Home Health & Hospice (CHHH) is a large multi-site home health agency located in Longview, WA. After many years of experience with telehealth monitoring equipment, in 2011 CHHH made the decision to drop the use of expensive telehealth equipment and move all telehealth efforts to TouchPointCare.
Aurora Health Care
One of the largest health systems in WI uses the TPC system for follow-up with discharged heart failure patients. They use our Inbound IVR task where patients call a toll free number and answer a set of pre-recorded questions.
Almost Family/Caretenders
Almost Family/Caretenders is one of the largest and most successful home health care organizations in the country. According to SVP Phyllis Montville, "Our goal is to provide the best patient care possible and keep patients out of the ER and out of the hospital. TouchPointCare helps us do that." Almost Family/Caretenders has introduced the TouchPointCare Telehealth system to over 40 locations throughout the United States. In addition to improved patient outcomes the Caretenders locations are experiencing increased referrals from physicians who value the increased monitoring of the TPC telehealth system.
Advocate Home Health
The Advocate Home Health Service™ Pathways program is a collaborative program that helps patients bridge their way to better breathing. The Program focuses on implementing a comprehensive education program and a phone monitoring telehealth program supervised by a Respiratory Therapist. Ten month data showed an improvement in the majority of measures; dyspnea, strength and endurance, knowledge, number and length of hospitalizations, and health status. TouchPointCare is used to contact the COPD patients on a monthly basis and record their responses. The TPC system was able to recreate the custom Pathways Program questions and is used to contact over 100 patients per month.
Advocate Condell Medical Center
Advocate Condell Medical Center is using TouchPointCare to manage post discharge communication (monitoring and education) for patients using a combination of live calls, IVR, text and email methodologies.
ActiveCare
ActiveCare, based in Salt Lake City, Utah chose TouchPointCare software to use with their 24/7 care center to support their organizational client needs regarding reduction of hospital re-admissions for certain diagnostic conditions such as heart failure, heart attacks and pneumonia. In addition, they use TouchPointCare to provide ongoing remote patient monitoring for many other chronic conditions.
