Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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VNA of Rockford, IL
The VNA of Rockford, IL is part of Rockford Health System and chose TouchPointCare as their telehealth solution in 2006. They have an average census of 150 serving the greater Rockford area. After a careful selection process, the VNA of Rockford chose TouchPointCare for its cost effectiveness and ability to provide valuable patient information to help them deliver quality patient care. They plan to use TouchPointCare to support work with many of their chronic patients, including cardiac and CHF patients. They are also planning on using the system to better manage inbound requests from patients for certain issues such as with calls from patients with Foley catheters. The VNA of Rockford has chosen to manage all calls with their own staff and according to Sue Nelson, RN, the VNA Program Manager, “I’m confident that TouchPointCare will accomplish the goals that we had for any telehealth program: reduction in acuite care hospitalization and unnecessary emergency room visits, and improved patient satisfaction.”
Visiting Angels
Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
TJ Samson Home Healthcare
TJ Samson Home Healthcare is located in Glasgow, KY and is part of TJ Samson Community Hospital. TJSamson learned about TouchPointCare through the support and endorsement from the Kentucky Home HealthCare Association (KHHA) which recently signed a signed a joint marketing agreement with TouchPointCare. This relationship was formed after KHHA’s board reviewed and examined the TouchPointCare system and overwhelming agreed to enter into this new relationship of bringing the TouchPointCare service to their members.
Nowak and Associates
Nowak and Associates, based in the Chicago area, is a privately owned company specializing in medical and vocational case management. Servicing many local and national clients, Nowak and Associates had a vision to implement a unique and effective solution to enhance their Return To Work program (RTW). TouchPointCare was that solution. By designing a specific series of questions and by deploying TouchPointCare’s experienced call center they were able to improve the effectiveness of their RTW program and obtain positive results for all involved – customer, client and case manager. Nowak and Associates are currently looking at utilizing TouchPoint Care more extensively within their services.
Northwest Home Health
Based in Winfield, Alabama, Northwest Home Health is a Medicare certified home care agency and part of the Northwest Medical Center. Northwest Home Health-Winfield serves as an extension of the physicians' care and the hospital services. Diana Reeves is the agencies director and she chose TouchPointCare because of the simplicity of the system its low cost. They were also attracted to the system’s inherent support for patient self care and self management. Since the patient can use an inexpensive weight (or other) scale they may already own, the tools being used throughout their episode of care and upon which they are being trained will be there after discharge. In addition, the agency likes the idea of the “high tech and high touch” offered with the TouchPointCare system because the agency utilizes the sophisticated software, but their patients are simply talking with a person from their own agency.
Memorial Hospital Home HealthCare
Memorial Hospital Home HealthCare is located in Belleville, IL and began using the TouchPointCare system in February. They have a census of about 135 and are going to be using the system initially for heart failure patients, than expand to patients with other chronic conditions. They serve a rural area and value the cost effectiveness that TouchPointCare provides. They are making all calls internally with their own staff.
Loyola Medical Center
Based in the western suburbs of Chicago, Loyola University Health System (LUHS) is a nationally recognized leader in providing specialty and primary health-care services and in conducting groundbreaking research in the treatment of heart disease, cancer, organ transplantation and neurological disorders.
KSB Home Health
KSB Home Health is a hospital owned agency servicing rural Illinois. Hoping to extend the effectiveness of their outreach and services, they chose TouchPointCare as a simple, but powerful solution to meet their needs. Currently KSB is utilizing TouchPointCare in the management of their chronic clients – Diabetes and CHF specifically. Once completing the first phase of implementation, KSB is looking at utilizing TouchPointCare more significantly to help monitor additional disease states, pain management and wound care as well as gather real time client satisfaction information. KSB is hoping to incorporate TouchPointCare as a telehealth complement in their standard of care.
Home Care Health Services
Home Care Health Services (HCHS) is a large home health agency based in Pikeville, KY, serving much of eastern Kentucky from multiple locations. HCHS is using TouchPointCare with three different patient populations; Cardiac, Wound Care and Respiratory. Sharon Branham, their CEO had this to say: “TouchPointCare provides a wonderful opportunity to not only enhance the care that we are already providing but it opens up so many other possibilities. The probability of decreasing
re-hospitalizations, and giving those patients that we choose to bring into this program another opportunity to have that additional “reaching out” to them to assist them in managing their medical needs as well as giving us that immediate feedback and improving of patient satisfaction with our services has tremendous opportunity for us in our rural area to enhance our care.” HCHS has chosen to manage all inbound and outbound calls internally with their own staff.
Health Contact Partners - Wheeling, IL
Health Contact Partners, Inc. (HCP), an Illinois corporation was established by President and founder, Debra Leon to bring ‘Best in Class’ contact center services to Direct to Consumer and Health Care companies. Our round the clock services include a Nurse line, Customer Service, inbound and outbound surveys and assessments, consulting and more!
Located in Wheeling, Illinois, HCP’s management team continually drives its service excellence by its commitment to personal development, training, and motivation for our managers and team members.
Our performance capabilities are enhanced by our world-class phone system provider, Avaya, with the Definity Call Center Phone system and FOCAL PRI’s, data T-1, and telecommunications services. HCP's top management staff combines over 35 years of call center experience.
Our facility is 6,500 square feet, with capacity for 100+ staff cubicles. Further expansion area is readily available for another 90 stations.
Family Home Care
Dynamed Solutions
Dynamed Solutions offers a suite of telehealth solutions to health plans, hospitals, health exchanges and care management companies. In addition, Dynamed has developed a direct-to-consumer telehealth offering under the name of Dynasure Solutions. These services are aimed at assisting caregivers of senior citizens living independently.
Dynamed Solutions uses TouchPointCare as its telehealth software engine.
Anderson Hospital Home Health Care
Anderson Hospital Home HealthCare is located in Maryville, IL and serves southwestern Illinois. Annette Morton, Director of the agency, chose TouchPointCare because of it’s flexibility and the capability to customize the system to meet almost any patient information need. In addition to a desire to better manage chronic care patients such as those with CHF, Anderson HH will be expanding its use of TouchPointCare to include patients with many other diagnostic conditions. Anderson is managing all phone calls internally with their own staff, most often with the use of volunteers!
Almost Family/Caretenders
Almost Family/Caretenders is one of the largest and most successful home health care organizations in the country. According to SVP Phyllis Montville, "Our goal is to provide the best patient care possible and keep patients out of the ER and out of the hospital. TouchPointCare helps us do that." Almost Family/Caretenders has introduced the TouchPointCare Telehealth system to over 40 locations throughout the United States. In addition to improved patient outcomes the Caretenders locations are experiencing increased referrals from physicians who value the increased monitoring of the TPC telehealth system.
Advocate Home Health
The Advocate Home Health Service™ Pathways program is a collaborative program that helps patients bridge their way to better breathing. The Program focuses on implementing a comprehensive education program and a phone monitoring telehealth program supervised by a Respiratory Therapist. Ten month data showed an improvement in the majority of measures; dyspnea, strength and endurance, knowledge, number and length of hospitalizations, and health status. TouchPointCare is used to contact the COPD patients on a monthly basis and record their responses. The TPC system was able to recreate the custom Pathways Program questions and is used to contact over 100 patients per month.
