The Advocate Home Health Service™ Pathways program is a collaborative program that helps patients bridge their way to better breathing. The Program focuses on implementing a comprehensive education program and a phone monitoring telehealth program supervised by a Respiratory Therapist.
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VNA of Rockford, IL
The VNA of Rockford, IL is part of Rockford Health System and is one of the newest clients of TouchPointCare. They have an average census of 150 serving the greater Rockford area. After a careful selection process, the VNA of Rockford chose TouchPointCare for its cost effectiveness and ability to provide valuable patient information to help them deliver quality patient care. They plan to use TouchPointCare to support work with many of their chronic patients, including cardiac and CHF patients. They are also planning on using the system to better manage inbound requests from patients for certain issues such as with calls from patients with Foley catheters. The VNA of Rockford has chosen to manage all calls with their own staff and according to Sue Nelson, RN, the VNA Program Manager, “I’m confident that TouchPointCare will accomplish the goals that we had for any telehealth program: reduction in acuite care hospitalization and unnecessary emergency room visits, and improved patient satisfaction.”
TJ Samson Home Healthcare
TJ Samson Home Healthcare is located in Glasgow, KY and is part of TJ Samson Community Hospital. TJSamson learned about TouchPointCare through the support and endorsement from the Kentucky Home HealthCare Association (KHHA) which recently signed a signed a joint marketing agreement with TouchPointCare. This relationship was formed after KHHA’s board reviewed and examined the TouchPointCare system and overwhelming agreed to enter into this new relationship of bringing the TouchPointCare service to their members.
The British Home
The British Home is a Continuing Care Retirement Community (CCRC) located in Brookfield, Illinois. They are known as an innovative provider and for years have offered a “stay at home” program that offers seniors who choose to remain in their own home personal care and other services. The British Home is incorporating TouchPointCare into this service offering, to augment physical visits with “virtual visits” as well as to use the system to help document the care given by their employees. In addition, The British Home is incorporating into its discharge planning process the TouchPointCare system to facilitate the collection of patient information, both clinical and satisfaction information, after the patient has been discharged from one of their units.
The Beryl Companies
Beryl helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers24/7 exemplary customer seervice to more than three million consumers each year. Since 1985, hundreds of healthcare organizations have relied on Beryl for best practices insight and data they can use to make more informed decisions about customer acquisition and retention.
Prairieland Home Care
Nowak and Associates
Nowak and Associates, based in the Chicago area, is a privately owned company specializing in medical and vocational case management. Servicing many local and national clients, Nowak and Associates had a vision to implement a unique and effective solution to enhance their Return To Work program (RTW). TouchPointCare was that solution. By designing a specific series of questions and by deploying TouchPointCare’s experienced call center they were able to improve the effectiveness of their RTW program and obtain positive results for all involved – customer, client and case manager. Nowak and Associates are currently looking at utilizing TouchPoint Care more extensively within their services.
Northwest Home Health
Based in Winfield, Alabama, Northwest Home Health is a Medicare certified home care agency and part of the Northwest Medical Center. Northwest Home Health-Winfield serves as an extension of the physicians' care and the hospital services. Diana Reeves is the agencies director and she chose TouchPointCare because of the simplicity of the system its low cost. They were also attracted to the system’s inherent support for patient self care and self management. Since the patient can use an inexpensive weight (or other) scale they may already own, the tools being used throughout their episode of care and upon which they are being trained will be there after discharge. In addition, the agency likes the idea of the “high tech and high touch” offered with the TouchPointCare system because the agency utilizes the sophisticated software, but their patients are simply talking with a person from their own agency.
Memorial Hospital Home HealthCare
Memorial Hospital Home HealthCare is located in Belleville, IL and began using the TouchPointCare system in February. They have a census of about 135 and are going to be using the system initially for heart failure patients, than expand to patients with other chronic conditions. They serve a rural area and value the cost effectiveness that TouchPointCare provides. They are making all calls internally with their own staff.
Margaret Mary Community Hospital
Margaret Mary Community Hospital is a not-for-profit critical access hospital providing inpatient and outpatient services. MMCH is in Batesville, Indiana, conveniently located off I-74 between Cincinnati, Ohio and Indianapolis. MMCH serves a population of more than 65,000 residents in Ripley, Franklin and surrounding counties.
The hospital maintains 34 long-term nursing care beds and provides a broad scope of services including 24-hour emergency, family-centered maternity, outpatient rehabilitation, home health, hospice and oncology.
MMCH is the the third largest employer with about 520 total team members. The medical staff includes 36 full-time active physicians and more than 20 visiting/courtesy physicians.
MMCH is licensed by the Indiana State Board of Health (ISBH) and is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). The hospital's most recent three-year accreditation was awarded in June of 2003. MMCH is also accredited, certified or licensed by: the College of American Pathologists (CAP),; the Nuclear Regulatory Commission (NRC); the ISBH as a Screening Mammography Service site; the Indiana Board of Pharmacy; and the American College of Radiology (ACR). The Home Care department is licensed by the ISBH and accredited by JCAHO.
Margaret Mary Community Hospital is approved for Medicare and Medicaid reimbursement.
Loyola Medical Center
Based in the western suburbs of Chicago, Loyola University Health System (LUHS) is a nationally recognized leader in providing specialty and primary health-care services and in conducting groundbreaking research in the treatment of heart disease, cancer, organ transplantation and neurological disorders.
Lake Forest Hospital Home HealthCare
Lake Forest Hospital Home HealthCare is part of the Lake Forest Hospital system and operates throughout Lake County, Illinois. They chose the TouchPointCare because of it’s flexibility and the capability to customize the system to meet almost any patient information need. In addition to a desire to better manage chronic care patients such as those with CHF, Lake Forest is working with the system to better manage and collect information from patients who are using durable medical equipment. Lake Forest is managing all phone calls internally with their own staff.
KSB Home Health
KSB Home Health is a hospital owned agency servicing rural Illinois. Hoping to extend the effectiveness of their outreach and services, they chose TouchPointCare as a simple, but powerful solution to meet their needs. Currently KSB is utilizing TouchPointCare in the management of their chronic clients – Diabetes and CHF specifically. Once completing the first phase of implementation, KSB is looking at utilizing TouchPointCare more significantly to help monitor additional disease states, pain management and wound care as well as gather real time client satisfaction information. KSB is hoping to incorporate TouchPointCare as a telehealth complement in their standard of care.
Home Care Health Services
Home Care Health Services (HCHS) is a large home health agency based in Pikeville, KY, serving much of eastern Kentucky from multiple locations. HCHS is using TouchPointCare with three different patient populations; Cardiac, Wound Care and Respiratory. Sharon Branham, their CEO had this to say: “TouchPointCare provides a wonderful opportunity to not only enhance the care that we are already providing but it opens up so many other possibilities. The probability of decreasing
re-hospitalizations, and giving those patients that we choose to bring into this program another opportunity to have that additional “reaching out” to them to assist them in managing their medical needs as well as giving us that immediate feedback and improving of patient satisfaction with our services has tremendous opportunity for us in our rural area to enhance our care.” HCHS has chosen to manage all inbound and outbound calls internally with their own staff.
Health Contact Partners - Wheeling, IL
Health Contact Partners, Inc. (HCP), an Illinois corporation was established by President and founder, Debra Leon to bring ‘Best in Class’ contact center services to Direct to Consumer and Health Care companies. Our round the clock services include a Nurse line, Customer Service, inbound and outbound surveys and assessments, consulting and more!
Located in Wheeling, Illinois, HCP’s management team continually drives its service excellence by its commitment to personal development, training, and motivation for our managers and team members.
Our performance capabilities are enhanced by our world-class phone system provider, Avaya, with the Definity Call Center Phone system and FOCAL PRI’s, data T-1, and telecommunications services. HCP's top management staff combines over 35 years of call center experience.
Our facility is 6,500 square feet, with capacity for 100+ staff cubicles. Further expansion area is readily available for another 90 stations.
Caretenders - Kentucky
Caretenders understands that most people prefer receiving medical care in the comfort and familiarity of their own homes while convalescing from surgery or other medical procedures. That’s why we have developed one of the most comprehensive and professional in-home medical care programs in the United States.
Caretenders provides a full range of skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide programs.
Awakened Alternatives
Awakened Alternatives is a private home care agency on the south side of Chicago, providing both skilled and private duty care. They chose TouchPointCare to better manage their diverse patient population. They are using the system to collect information from care givers in their private duty business, both as a time and attendance system, to provide documentation for work the caregiver provides, and to also collect and document patient information that can be made available to the patients loved ones. Awakened Alternatives is also TouchPointCare to develop a significant business model serving large disease management contracts with several large organizations such as the City of Chicago, the state of Illinois, and other large insurance and managed care organizations.
Advocate Home Health Care
As part of Advocate Health Care, we have the resources of one of Chicago's largest healthcare organizations behind us. With offices located throughout the Chicagoland area, we service from the Wisconsin and Indiana borders, as far west as DeKalb, Illinois. Our local focus keeps us close to our patients. It is this combination of comprehensive services, accessibility, and our personal approach that makes us unique.
Advocate Home Health Services, Inc. provides a comprehensive, cost-effective, quality-oriented approach to home care. Advocate Home Health Services offers comprehensive, quality home care throughout the Chicago metropolitan area within Lake, Cook, DuPage, McHenry, Kane and Will Counties in Illinois. Since its establishment in 1978, Advocate Home Health Services has grown to become the largest privately held home care provider in Illinois.
Advocate Home Health
The Advocate Home Health Service™ Pathways program is a collaborative program that helps patients bridge their way to better breathing. The Program focuses on implementing a comprehensive education program and a phone monitoring telehealth program supervised by a Respiratory Therapist. Ten month data showed an improvement in the majority of measures; dyspnea, strength and endurance, knowledge, number and length of hospitalizations, and health status. TouchPointCare is used to contact the COPD patients on a monthly basis and record their responses. The TPC system was able to recreate the custom Pathways Program questions and is used to contact over 100 patients per month.
Advocate Home Care Products
Advocate Health Care is an organization of physicians and health care professionals dedicated to serving the health needs of individuals, families and communities in northern Illinois. Recognized as the leading integrated health care delivery network in the United States, Advocate is a non-for-profit organization incorporated in 1995, but actually traces its beginnings back more than 100 years.
