Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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The goal of this product is to help your company create and deliver value-driven care management systems via cutting edge technology. Telehealth technology can reduce costs and improve care whether providing information, monitoring customer progress, providing access to records or being used to deliver care. Rehabilitation processes can be leveraged resulting in improved access to care and collaboration between rehabilitation team members.
Purpose:
- To encourage, support and assist individuals in effectively self-managing the rehabilitation process.
- To enhance an individual's ability to return to work.
- To provide a proactive mechanism of care to communicate specific information related to the individual's rehab plan.
