Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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Leading the way to a data driven approach to health care.
TouchPointCare Overview
TouchPointCare has developed a software based telehealth application that allows a provider to care for, monitor, and educate patients in their place of residence without the use of expensive monitoring equipment.
Our system is designed to collect and document information from participants via the phone or over the Internet. This data is then stored for review, trending and analysis via a web-based portal by the provider and other system users, including Physicians and family members.
We provide a scalable and fully customizable cost effective solution that improves service delivery and empowers clients to actively participate in their care. Our customers are provider organizations such as home health care, Senior care organizations, DME suppliers, Case management firms, physicians, and other organizations interested in augmenting direct personal visits with "virtual visits" to collect information, ensure compliance or provide some type of monitoring and/or education.
The benefits of the TPC solution for Providers are:
- Improve care
- Reduce costs
- Increase revenue
- Increase market share by building customer relationships and market differentiation
Mission
Create and deliver value-driven care management systems via technology-based solutions to promote health, wellness and independence.
Vision
Make remote care management and monitoring a standard of care throughout the industry.
Strategic Position
Offer a low cost, high value service to provider organizations that enables them to utilize technology to create a "data driven" approach to providing better care to all of the clients they serve while reducing their operating costs.
Goals
- Promote quality care through improved assessment and monitoring capabilities
- Integrate telehealth into providers current service mix
- Provide easy access for all levels of providers and their clients
- Provide customizable and scaleable software
- Create new revenue and marketing opportunities as well as cost savings
