Visiting Angels is a provider of personal and companion care and other elder care services. Visiting Angels uses TouchPointCare's interactive voice recognition system to support caregiver documentation. Visiting Angels designed their own documentation program and caregivers call from their clients home phone to a toll free number and answer the automated questions by speaking into the phone or using the touch pad. In addition to the benefits of moving their documentation system from paper to an electronic format that easily meets all audit and regulatory needs, Visiting Angels has discovered that TouchPointCare provides them with a tremendous marketing advantage as well. Family members or loved ones can access selected documentation information via the web and see how their loved ones are doing. They can also receive "alert" emails generated by the system based upon concerns identified by the caregiver in the documentation process. Visiting Angels has found that this provides them with a significant advantage over other provider organizations.
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Partners in HIPAA compliance
Privacy Policy / HIPAA
The Federal Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (45 C.F.R. Parts 160-164) ("HIPAA") set forth standards for protecting the privacy of individually identifiable health information. HIPAA´s requirements become effective as of April 14, 2003. Provider organizations are designated as "covered entities" relative to HIPAA law, while vendors such as TouchPointCare are designated as "business associates". It is incumbent upon providers to comply with HIPAA, and in doing so, will ask TouchPointCare to sign a business associate agreement to ensure consistent compliance with HIPAA regarding functions or activities on behalf of such Covered Entity that involves individually identifiable health information.
Patients or clients remain the responsibility of the provider organization.
